Appointment Coordinator

Cadillac Chevrolet Buick GMC Ile-Perrot, member of Groupe Autoforce, is looking for an Automotive Service Appointment Coordinator.

Cadillac Chevrolet Buick GMC Ile-Perrot offers:

• Competitive compensation based on your experience
• Comprehensive benefits, including a retirement plan, insurance (medical, dental, and vision), and a virtual health program
• A friendly work environment with social activities and employee recognition throughout the year
• Employee discounts on vehicles, services, and parts across all Groupe Autoforce dealerships

Main Responsibilities:

• Respond to client inquiries by phone, email, and text message to schedule service appointments and promote recommended maintenance services
• Make follow-up calls to existing clients for service appointments as well as ongoing promotions
• Follow up with clients waiting for parts and schedule appointments as soon as parts are received
• Maintain and update the client database in the SERTI system
• Collaborate with internal departments and external suppliers
• Build and maintain excellent client relationships while providing an exceptional customer experience

Profile / Qualifications:

• Excellent customer service skills
• Strong communication skills and a team-oriented mindset
• Quick learner with experience using a CRM
• Ability to manage multiple tasks simultaneously (incoming calls, in-person clients, scheduling appointments, and updating software information)
• Ability to communicate in both French and English with clients

Interested in this Follow-Up and Appointment Coordinator position? Join the Groupe Autoforce team today!